PORTUGAL HOODIE

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (Worldwide). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please also fill out the enclosed return form.

If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question via our contact form.

For Returns, we charge a 15% restocking fee.

Please note that refusing to pick up the package does not count as a return or cancellation. For unclaimed packages, we charge a handling fee of €12.90 (small packages) or €18.90 (large and heavy packages, such as tracksuits). In this case, the customer will be refunded the order amount minus the handling fee. If you chose invoice as your payment method, the remaining balance after deducting the handling fee will be credited to the invoice, and the handling fee will remain.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service know about it.